Effective date: September 25, 2026
Information We Collect
When you contact us or prepare a project inquiry, you may provide your name, email address, phone number, project address, project type, preferred timeline, and project details. The address and ZIP code are used to determine whether a project is within our service area.
How the Project Form Works
The project form prepares an email in your device’s email application. The website does not save the completed form in a website database. Information is sent only after you review the prepared email and choose to send it. Once sent, the message may be stored by your email provider and by Heritage Windows & Doors’ email provider.
How We Use Information
We use information to respond to inquiries, confirm service availability, understand project needs, discuss products and budgets, prepare estimates, schedule work, provide customer service, maintain business records, and protect the website and business from misuse.
Website and Third-Party Services
Our website hosting provider may automatically process limited technical information such as an IP address, browser type, device information, request time, and pages requested for security and reliable website delivery. The site also loads fonts from Google and images hosted by Squarespace; those providers may receive technical request information under their own privacy practices.
How We Share Information
We do not sell or rent personal information. We may share information with service providers that help us operate the website, email, or business; with professionals assisting a requested project; when required by law; or when reasonably necessary to protect customers, the company, or others.
Retention and Security
We keep information only as long as reasonably needed for the inquiry, project, customer service, business records, or legal obligations. We use reasonable administrative and technical safeguards, but no email or internet transmission can be guaranteed completely secure.
Your Choices
You may ask to review, correct, or delete information you previously sent to us, subject to records we may need to retain for legal or legitimate business purposes. You may also choose not to submit the project form and contact us directly instead.
Children’s Privacy
This website is intended for homeowners and other adults seeking window or door services. It is not directed to children under 13, and we do not knowingly request personal information from children.
Policy Updates
We may update this policy as our website or business practices change. The effective date at the top of this page shows when the policy was last revised.
Contact Us
Questions or privacy requests may be sent to heritagewindowco@gmail.com or made by calling (270) 606-8852.